Student Agreement
Part 1 – General Terms
Part 1 applies to all tutoring services offered by Strive to Thrive Education Centre.
Background
You accept this agreement when you enrol. If you are under the age of 15 You must have a parent or guardian accept the Student Agreement.
Please be aware that some words used in these terms have a specific meaning. You should refer to the Defined Terms at the end for these words and their associated meaning.
You are our priority
Our goal is to help you achieve your highest academic potential. You have expressed a desire to receive academic assistance and We have agreed to provide it. Specifically, we have agreed that We will:
• Provide the tutoring service/s to you using all reasonable care and skill
• Ensure that the Services are suitable to assist you in developing confidence and improving your academic results.
What we need from you
An effective learning relationship is two-way. This means that whilst We will do everything we can to assist the Student, we do need some assistance from the Student. Specifically, we need the Student to do the following:
• To attend all Classes
• To provide details of the Student’s results/grade at school in the subject for which they are receiving tutoring.
• To use best endeavours to complete both in-class and any additional learning activities.
• To only contact Tutors through approved communication channels. This is important as we have a duty of care for all Students and need to be able to monitor all contact between Students and Tutors.
• To treat all persons at a centre with courtesy and respect. Not do anything to put yourselves or others at risk.
• To follow the reasonable directions of Tutors and our employees.
What if things do not go to plan?
Learning and progress depend on a range of factors including the efforts of the Student. We cannot guarantee that our Services will lead to an improvement in academic performance or results.
By agreeing to the Services, you accept this and release us from any Claim You might otherwise bring in relation to the performance of the Student.
Payment of fees
When You enrol you agree to pay the relevant fees for that Course for the balance of the term. Students are not permitted to attend a course without having paid.
Fees must be paid in full at the commencement of a Course or as agreed with the centre management. We may permit fees to be paid over a Term by recurrent direct debit. Where We permit this, you are committed to pay for the full term. Where Course Fees are paid by direct debit, you may need to accept a separate direct debit agreement.
Missed class policy
We may need to reschedule a Class. Reasonable efforts will be made to accommodate availability of all Students in the Class when rescheduling. However, no refund or credit will be granted in the case of Group Sessions if the Student cannot attend the rescheduled class because learning materials, notes and exercises will be available for the content missed by the Student.
If the Student misses a Class we will permit them to attend the same Class in another time slot where that is available. If there is no other Class timeslot we will not give a Refund for that Class.
Refunds
The Australian Consumer Law grants certain rights which cannot be excluded. These rights include a right to replacement or refund where there is what is called a major problem. A major problem could occur where our Services:
• Have a problem that would have stopped You buying if you had known about it
• Are not fit for their purpose i.e. to teach the Course material and this cannot be fixed in a reasonable time
• Do not fit your specific purpose and this cannot be fixed in a reasonable time
• Are unsafe
In these cases of major problems, you are entitled to ask for a replacement of our Services or a refund. Where you are entitled to, and request, a refund You must return all materials that we have provided and cease accessing Our learning systems.
Where a refund is to be paid, You acknowledge that it may take us up to 30 days for us to process.
Except as outlined above and provided in the Australian Consumer Law fees are non-refundable. This includes in cases of change of mind or change to a student’s timetable. If we do agree to a refund and we are not required to do so we may charge an administration fee of $60 per course to be refunded. This fee covers the administration necessary to remove enrolled students and process refunds.
Use of our materials.
The materials are our work and belong to us. Students are permitted to use the materials whilst they are a student of Strive to Thrive. Once a person ceases to be a Student, they can continue to use any physical materials we have provided but only for their own study and personal use. You agree that you will not, at any time, distribute or make copies of the materials to give to third parties.
Publication of results
You agree that we may publish the academic results of Students. This may include the improvement a Student demonstrates over the period they are taught by Us or it may be the results achieved by them in standardised tests (e.g. NAPLAN or the HSC) or as assigned by academic ranking systems (e.g. ATAR). Unless you agree otherwise, we will only ever publish first name and results. No other personally identifying information will be provided without your consent.
COVID-19 Adjustments
We are committed to helping our students in all circumstances. As a part of our ongoing response to the COVID-19 pandemic and enduring health of safety of our clients and staff, we may choose to switch to online/remote learning in lieu of regular face to face sessions.
Such lessons shall require clients to have access to a computer/mobile device with supported browser, internet connection and printer at home.
Any lesson(s) cancelled due to COVID-19 are non-refundable.
Privacy, Recording and CCTV
Privacy
Your information is yours. We will only use Your information for specific purposes related to providing the Services. For more information on how we treat your information please see our Privacy Policy at www.strivetothrive.com.au
Online Classes and Recording
Some online courses have tutorials. The tutorials may be recorded. If you enrol in an online course with a tutorial you consent to any recording, the storage of that recording and that recording being made available to all students in the course regardless of their location. We agree that we will only keep the recording during the term that you are enrolled in that course.
CCTV Monitoring
To ensure that our learning hubs provide the safest possible environment for students CCTV cameras are installed. All areas of the learning hub are monitored by CCTV cameras. That includes staff areas. The CCTV footage will be used primarily to investigate any student safety concerns but will also be used to confirm workplace safety and to remotely monitor class teaching as a less intrusive way of auditing tutor performance. The CCTV footage is continuous and is intended to operate always during the time a hub is open. By enrolling with strive to thrive you acknowledge and consent to the CCTV surveillance either on your own behalf or on behalf of your child (as appropriate).
General liability
Whilst we will take reasonable care to control what occurs in our centre, We are not responsible for any personal property that is brought into a centre. We accept no risk in respect of that personal property.
You agree that if the Student damages any part of a centre You will, on-demand from us, pay the reasonable costs of repairing that damage.
Work Health and Safety
We are required to take reasonable care of the health and safety of all people who enter a centre. We take this responsibility very seriously.
All Students and their parent or guardian (where the Student is under 18 years of age) are expected to comply with Our reasonable directions regarding work, health and safety.
Where a Student repeatedly fails to comply with Our reasonable directions, we can terminate the provision of Services. Except where the Student’s conduct presents a serious risk of harm to themselves or others, we will not terminate the Services without first trying to work with the Student and their parent or guardian to improve the Student’s conduct.
